Refund policy
Returns, exchanges and cancellations
Need help with an order? Email hello@eikonicstore.com with your order number before returning anything. We’ll confirm eligibility and provide return instructions. Please don’t send products to the store or manufacturer without authorization.
Standard merchandise: tools and accessories
Request a return or exchange within 14 days of delivery. Eligible items must be unused, in their original undamaged packaging, with all accessories, tags and any certificate of authenticity supplied. Approved change-of-mind returns and exchanges are subject to a 15% restocking fee on the returned item’s purchase price. Return shipping is the customer’s responsibility; original shipping charges are not refundable for change-of-mind returns.
Used products and opened blades or other hygiene-sensitive items cannot be returned for a change of mind. Engraved, personalized and custom-made products cannot be returned for a change of mind. These exclusions do not apply to remedies for defects, incorrect goods or rights provided by applicable law.
Damaged, defective or incorrect items
Contact us as soon as you discover a problem, with your order number and photos where helpful. Keep the product and packaging while we arrange next steps. We do not charge a restocking fee for an item confirmed to be defective, damaged on arrival or incorrectly supplied. We’ll arrange the appropriate remedy and return instructions. Manufacturer warranty claims are assessed under the applicable warranty and do not use the 14-day change-of-mind return window.
Takara Belmont furniture, equipment and special-order parts
The standard merchandise return window and 15% restocking fee do not apply to these orders. Made-to-order equipment, custom upholstery and special-order parts are subject to the terms stated in your quotation and the Takara Belmont cancellation and returns policy. Once production or custom work begins, cancellation or changes require written approval and may incur charges for work completed. Any approved return requires prior authorization; freight and manufacturer handling charges will be confirmed before you proceed.
Inspect freight deliveries on arrival and note visible damage or shortages on the delivery receipt. Keep packaging and contact us promptly so we can help with the claim. See the equipment warranty policy for warranty details.
Reupholstery
The 14-day merchandise return window does not apply to completed reupholstery services. Contact us before work begins if you need to change or cancel your request. Any charges for materials ordered or work already completed will be confirmed with you. If there is a problem with completed work, contact us so we can review it.
Workshops and education
Course-specific cancellation terms stated at booking apply. Unless a course states different terms, written withdrawal at least 14 days before the start qualifies for a full refund. From less than 14 days until 24 hours before the start, a 50% administration fee applies. A request to transfer to another available date made at least 24 hours before the start is subject to a $100 administration fee. Contact us about requests within 24 hours or after a course has begun. If we cancel a course, you may choose a refund of tuition paid or a transfer to an available date.
Approved refunds
Once an authorized return has been received and inspected, we’ll email you the outcome. Approved refunds go to the original payment method. Your bank or card provider may need additional time to post the refund.
This policy does not limit rights or remedies available under applicable consumer protection law. Changes to this policy do not remove terms already agreed for an existing order.